Frequently Asked Questions
Everything you need to know about your ONTIME shopping experience.
How long does standard shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Please ensure the hygiene seal is intact for swimwear and intimate apparel.
How do I track my order?
Once your order ships, you will receive an email with a tracking link. You can also track your package directly through the 'Order History' section in your account dashboard.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
Are the colors of the products accurate?
We strive to display product colors as accurately as possible. However, actual colors may vary slightly depending on your monitor settings and studio lighting.